Consumers are using more and more different media. They watch TV, chat on the Web, watch video clips on their cell phones while they’re away from home. At the same time, a digital world offers advertisers a chance for more and more points of contact between brands and consumers. Both of these factors have consequences for professional brand management. Ultimately, the success of a campaign isn’t determined by its creative concept alone. It’s just as important to include new media in the concept, alongside TV ads.